Use a systematic quality improvement approach


the model for improvement

Using a defined approach will help to bring focus and control to your project, helping you to make a sustainable and measurable improvement based on fact and evidence rather than just implementing a change; every improvement is a change, but not every change is an improvement!

We have adopted the Model for Improvement as our overarching improvement framework, an easily understood model that can be used for improvements large and small alike. 

Simply put, it helps us to think about our aim, measures, change ideas and how we will test them.

You can read more about our approach here and the 'start an improvement project' pages are based on following that approach.

The important thing is for you to communicate to your project team the approach that you are taking with the work.  They will need to understand about setting a clear direction to improve towards, why it is important to be able to measure progress and that you will be using a rapid experimentation process to generate and test solutions, taking small steps towards the overall goal through PDSA cycles.

The PDSA cycle is the engine room of the approach, driving forward the improvements. It is shorthand for testing a change by developing a plan to test the change (Plan), carrying out the test (Do), observing and learning from what happens (Study), and determining what should happen next (Act).